XEPOS provide complete EPOS solutions to the Retail, Hospitality, Health and Beauty, Convenience Store and Takeaway industries. Having partnered with EVO Payments four years ago, we caught up with XEPOS Sales and Marketing Director, Joel Arnold, to find out exactly what impact EVO Payments has had on their business.

A partnership born of trust

“With other providers, the experience was different and we had a different type of relationship. We’ve been on a journey with EVO Payments over the last four years. We started on a lead referral model and last July we became an officially accredited reselling partner” Joel said. When asked for reasons why XEPOS and EVO Payments are a great fit, Joel spoke about a competitive solution and a partnership built on trust. “EVO Payments offered a competitive solution and we could really see how our customers could get excited about it. Their transparent pricing structure is something other payments companies simply don’t offer. We’ve built a relationship based on trust and we know the EVO Payments solution will always be fair for our customers and for us. We can see our customers will be with EVO Payments for a long time and as a result, we know our revenue share is safe”.

No hidden costs

Joel added what he finds unique about EVO Payments and one of the main reasons XEPOS chose to further develop the partnership: “I think one of the big ‘Aha moments’ was quite early on, when we were in discussions on what we would offer our customers. EVO Payments were looking to grow and expand in the UK and were keen to offer a competitive solution in the market. Their pricing strategy and overall approach towards customers stood out versus the rest.” “They have an honest, straightforward approach which adds value for our customers. With other providers we often got complaints. Many have hidden costs like additional charges for certain card types, international fees or PCI fees, for example, but EVO Payments are different. From the word go, we could see that they were looking for a true partnership and they were willing and flexible to support and nurture a relationship that’s going to grow into the future and help us move to the next level” Joel said.

One stop solution

“We now offer a competitive and valuable one-stop solution, including both EPOS and payments terminal. The best thing about EVO Payments has more to do with our deepening business relationship, that build-up of trust over time” Joel said.

“The support has always been exceptional, from onboarding new customers to dealing with issues that crop up from time to time. There is always someone available over the phone to help. The communication has always been excellent. Additionally, there is also the support they give us to help us expand our business. They’ve helped with training and integrating processes that help us grow as official resellers.”

Helping XEPOS to win business

When asked if having EVO Payments as a partner helps him win business, Joel’s response was emphatic.

“EVO Payments has most certainly helped us grow and win business. The likelihood is we wouldn’t have grown to this scale or be involved in the card terminal business to anywhere near the extent we are at the moment, if we hadn’t partnered up with EVO Payments. It’s had a huge impact on our business.”

“We’ve had a lot of people contacting us about moving over to card payments and it’s great to have EVO Payments alongside us to support this. It’s a very straight forward process for our customers to get started. We can quote prices alongside our EPOS solution. “

“EVO Payments have a simple and transparent pricing structure, so we can approach new customer enquiries with a very straight forward proposition – here is your monthly charge for your EPOS system and here is your rental charge and rates for the card terminal. And that’s it. We don’t need to add additional charges for PCI fees, minimum monthly service charges, invoice fees, payment settlement fees or any other hidden cost. It’s very easy for us to explain and we can get customers signed up quickly using the online boarding system” Joel said.

The metrics of rapid growth

When we talk about business growth and opportunities
that have opened up since partnering with EVO
Payments, Joel has a glance at his computer to fish out
some metrics.

“We’ve experienced a dramatic increase in card terminal sign ups and have been able to expand into different areas. Just in the last 8 month period, I can see that we’ve increased card terminal sign ups significantly and continue to see further growth month on month.

“I would certainly recommend EVO Payments and the service they provide. The proof of that is already there in our partnership. Their core values shine through. They genuinely care and want to provide a great experience to our customers. As partners, the level of support we get is a huge help. They genuinely want to help our customers and they want us as a business to expand and grow” Joel said.

Why partner with EVO Payments?

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