How we make our solutions and service accessible to everyone
Everyone deserves an equal chance to access, navigate, and explore our digital content and services, including those with health conditions or impairments.
It’s important that our payment solution works well for everyone, particularly those who may experience difficult circumstances or health issues: Please contact us if you’re experiencing any of the following:
- Experiencing a life event that you need to discuss; for example, you are recently bereaved, have received a critical diagnosis, or have experienced a sudden drop in income
- Overwhelmed by the process of working with us due to mental health conditions, and needing some additional support or assistance
- Needing additional support due to diminished cognitive ability, such as dementia
- Finding it difficult to communicate with us due to speech or hearing impairments or if English isn’t your first language
- Needing additional support to understand written documents, for example, due to a sight loss
How can we help?
- We will support you if you’re in financial difficulty and would like to discuss a way to pay your invoice. Please contact us so we can talk through the options available to you. Additionally, you can visit the list of charities below that can support you.
- We will work with you if you need additional support by keeping our language simple, asking one question at a time, and speaking at the pace that you need.
- Please let us know if you have a neurodiverse condition, and we’ll do our best to support you at your pace and in the way that works for your specific needs.
- As a global company, we have team members who can support you in your chosen language if needed.